FAQ

(Click on the question to reveal the answer)

How much does QWeats cost?

How does the per order fee work?

We allow your customers to pay the $1.50 convenience fee rather than charge the restaurant.  Consumers are conditioned to pay these fees for convenience.

Do I have to sign a long-term contract that locks me in for years?

Nope.  QWeats is a pay-as-you-go-service.  There are no long-term contract of commitment on your part.  You simply pay month-to-month.  If you cancel, you’ll be billed for current month’s order fees but you won’t be billed again.

In what currency does QWeats charge its fees? (For restaurants outside the US)

Our fees are charged in US dollars. If your restaurant is outside of the United States, your actual % may be different due to the exchange rate. Please note: The exchange rate is handled at the time of billing by your credit card and your credit card may charge additional fees. We also don’t include any applicable taxes in our prices so if your locality requires it, any taxes will need to be paid by you.

How does my restaurant receive orders?

You can receive orders via email, fax, web, tablet, app or direct to printer. Or we can deliver them by hand, but we do require you pay for our first-class flight.

What's the printer option to receive orders?

There are two ways to receive orders by printer: The first option is if your printer supports Google Cloud Print. Many new printers do and it means we can send your order directly to your printer, with no computer needed or software to install. You can see a full list of supported printers here. The second option is can download and install our “eHungry Order Monitor” program on your computer (Windows Vista / 7 / 8). After installing it, you just set what printer(s) you want orders sent to (it works with inkjet, laser and thermal printers). Then the program communicates directly with our servers and anytime an order comes in, it will print automatically to your printer(s).

What if my fax machine / computer / thermal printer isn't where my staff would see orders come in?

No problem. We offer automated phone calls and/or SMS text message notifications to alert you of new orders.

How long does it take to get up and running?

Typically 7-14 business days, although if it’s urgent, just let us know.  We’ve got a pretty fast turnaround as long as you get back to us quickly with the answers we need.

What if I have more questions or need support?

Visit our Help Center or email us at support@qweats.com and we’d be glad to assist!

Are there fees for the apps?

We don’t charge any fees to build your online ordering apps, however, Apple does require you to have an Apple Developer account which costs $99/year to submit your app into the App store. So if you want an iPhone app (of course, it’s optional), you will need to signup and pay for an Apple Developer account separately. For Google, we can submit your Android app on your behalf at no extra cost.

Can QWeats set up my menu for me?

Yes, definitely. Just email it over to us at: support@QWeats.com.

What if I have multiple locations?

Not a problem at all — we have tools for multiple locations and franchises that make it easy to setup and manage all of your stores. Just give us a shout and we’ll be glad to assist.

Can I use my own domain name?

Yes. You could use a full domain like www.your-restaurant.com (if you plan on using your online ordering site as your main site) or a sub-domain like order.your-restaurant.com (if you already have a website and plan to link to your online ordering site).

Can I accept credit cards online?

Yes!  We will set up the online payment portal through Authorize.net and CardConnect.

Can I create coupons, specials or discounts for my customers?

Yes. You can create pretty much any type of coupon, special or discount you want — $ off, % off, free items, etc. Plus you can add restrictions such as having to purchase certain items or meet certain requirements in order to use them.

Are there any limits? For example, menu items, customers, orders, etc.

Nope! Add as many menu items as you want; accept as many orders as your restaurant can fill; make lots and lots of customers happy.

What countries does QWeats work in?

We currently offer service in the US, Canada and Puerto Rico. We’re looking to expand into more countries soon.

Why should we go with QWeats instead of the other guys?

Because of our good-looks, charming personality and of course, commitment to our restaurants. We’ve been doing this for over 10 years and are constantly working to make the best online ordering experience there is. Check out our comparison page for more details. We also pride ourselves on 99.9+% uptime and are always open to new ideas from our restaurants. Plus, did we mention, we’re good-looking?

What if I want to give you guys a call?

We don’t have a phone. Phones are so 1999. Email us at support@qweats.com. Trust us, we’re fast at responding. If you really need somebody to call, we have a psychic hotline we highly recommend.

Do you have any questions that aren’t answered here?

Feel free to check out our FAQ page, or reach out to us

at info@qweats.com

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